FAQs
If you have any questions relating to your order please see our FAQs below or email richard@s-lines.nz.
How do I install my new clothesline?
How do I install my new clothesline?
Download our simple installation guide here.
Does my clothesline come with a warranty?
Does my clothesline come with a warranty?
All Stainless Clotheslines products come with a 10-year warranty from purchase–date.
How many lines are on each clothesline?
How many lines are on each clothesline?
- 750mm model = 5 lines
- 1250mm model = 8 lines
- 1500mm model = 10 lines
How far apart are the lines?
How far apart are the lines?
- 5 lines = 130mm apart
- 8 lines = 140mm apart
- 10 lines = 140mm apart
How do I lower my clothesline?
How do I lower my clothesline?
All of our products are easily lowered by pushing one button on each side.
I’m unsure what size clothesline I need?
I’m unsure what size clothesline I need?
We recommend customers measure their space requirements before viewing our standard sizing options.
How high are the Freestanding Clotheslines?
How high are the Freestanding Clotheslines?
Standard height above ground is 1900mm for both the Soil Mount + Plate Mount options.
I can’t find a size that suits me. Can I order a custom size?
I can’t find a size that suits me. Can I order a custom size?
We offer customers the ability to order a custom-made clothesline. Please contact us directly for this.
Can I order another colour other than satin black?
Can I order another colour other than satin black?
Yes, as a special request. Please contact us directly for this.
Can I buy spare parts?
Can I buy spare parts?
Absolutely, we have various spare parts and accessories available for purchasing.
What makes us great engineers?
What makes us great engineers?
We combine thoughtful design and functionality to make hanging the washing a little easier. All models can be custom made to your measurements with your choice of finish. Our products are designed and made in New Zealand. They’re strong, sturdy and perfect for coastal locations. Assembly work is mostly done for you, products simply require bolting together, installing the P.V.C coated stainless steel wire and fixing to ground or wall. Easily lowered by pushing one button on each side.
All of our clotheslines are made from 316L stainless steel, sourced from within New Zealand. This ensures our products are made from the highest quality stainless steel available today.
Marine Grades of stainless steel tube are defined by the percentage of Nickel in their chemical composition–higher Nickel content means more durability and resistance to staining.
- 304 Stainless Steel = 8% to 10% Nickel
- 316 Stainless Steel = 10% to 12% Nickel
- 316L Stainless Steel = 12% to 14% Nickel
How do I make an order?
How do I make an order?
Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping and payment details. Either enter your credit card details to pay for your chosen items or we also offer other payment options.
How much does the shipping cost?
How much does the shipping cost?
We’re proud to offer flat shipping rates for the North and South Islands (selected at checkout).
- Clotheslines: $39.00 NZD nationwide.
- Parts & Accessories orders only: $15.00 NZD nationwide
Which countries are the products delivered to?
Which countries are the products delivered to?
We currently ship on our website nationwide across New Zealand. Please contact us if you'd like a quote for Australia or another country.
How long will my product take to arrive?
How long will my product take to arrive?
Shipping times from order–date varies due to product and size. Find out more.
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you need to talk to us about changing or canceling your order, please contact us.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of payments do you accept?
What types of payments do you accept?
S-Lines Stainless Clotheslines accepts the following payment methods for online purchases:
⏺ All major credit cards, as shown at checkout (Visa, Mastercard and American Express.)
⏺ Apple Pay, Google Pay, Shop Pay & Union Pay.
⏺ Paypal.
Please note that your billing address must match the address on your credit card statement.